Are you nervous about making business calls in English? Our Telephone English course helps you communicate clearly and confidently. Learn essential phrases, polite strategies, and tips for handling complaints, arranging meetings, and making proposals.
Course Overview
Designed for professionals, this course covers real workplace telephone situations with practical language, listening activities, strategies, and intercultural tips. You’ll gain confidence using English on the phone and be ready to handle every call with ease.
Approximately 25 to 30 Classes
Level: Intermediate to Advanced
Unit 1: Making Contact
Practice polite greetings and introductions in person, on the phone, and by email.
Build small talk skills using safe topics such as travel, weather, and weekend plans.
Learn how to arrange meetings and make a strong first impression.
Unit 2: Welcoming Visitors
Use polite phrases to greet and welcome international guests.
Practice showing someone around your workplace and offering help or refreshments.
Learn how to introduce colleagues and create a professional yet friendly atmosphere.
Unit 3: Getting Acquainted
Develop conversational skills for building relationships after introductions.
Talk about hobbies, interests, travel, and experiences to keep conversations flowing.
Learn how to show genuine interest, listen actively, and send short follow-up or thank-you emails.
Unit 4: Entertaining a Visitor
Practice giving recommendations for sightseeing, dining, or cultural activities.
Learn how to describe your city or local area positively and answer questions about it.
Build confidence in social English used outside the office while hosting visitors.
Unit 5: Eating Out
Practice polite English for ordering food, making toasts, and handling restaurant interactions.
Learn common topics of conversation at meals, such as family, education, and lifestyle.
Gain the skills to leave a positive impression during informal business dinners or lunches.
Unit 6: Networking at a Trade Fair
Learn strategies for starting conversations with new contacts and keeping them going.Practice explaining your company and products in clear, simple English.Gain confidence in exchanging contact details and writing follow-up emails to maintain professional connections.
Starting the Call
Identifying yourself
“This is Maria Santos from Delta Logistics.”
“Good morning, John speaking.”
Stating the purpose
“I’m calling about your recent order.”
“I’d like to discuss the delivery schedule.”
Asking to Speak / Connecting
“Could I speak to Mr. Brown, please?”
“May I be put through to the accounts department?”
“I’d like to talk to someone about our invoice.”
Putting Someone on Hold / Transferring
“Please hold while I transfer your call.”
“I’ll just put you through.”
“Could you hold the line for a moment?”
Checking and Clarifying
“Could you repeat that, please?”
“Would you mind spelling your name for me?”
“Let me confirm: you said the 15th of July, correct?”
“I’m afraid the line is bad; could you speak up a little?”
Taking and Leaving Messages
“Could you take a message for Mr. Chen?”
“Would you ask her to call me back, please?”
“I’ll let him know you called.”
“Can I leave my number? It’s +44 207 555 9876.”
Handling Enquiries / Giving Information
“According to our records, your payment was received on Monday.”
“The product will be shipped by the end of next week.”
“I’m happy to answer any questions you have.”
Making Arrangements
“Could we schedule a meeting for Thursday at 10?”
“Does next Monday work for you?”
“I’ll send you an email to confirm the time.”
Dealing with Problems / Complaints
“I’m sorry to hear that there’s been a delay.”
“I understand your frustration, and we’ll look into it immediately.”
“Let’s see how we can resolve this.”
“I’ll escalate the issue to our manager.”
Proposals / Negotiation by Phone
“Would you consider a later delivery at a reduced cost?”
“We could offer an additional discount if you order in bulk.”
“Does that solution sound acceptable?”
Closing the Call
“Thank you for your time today.”
“I’ll follow up with an email.”
“Have a great day / week.”
“Goodbye, and thanks for calling.”
Polite Telephone Language (Softening & Courtesy)
“Would you mind…?”
“Could I just check…?”
“I’m afraid I didn’t catch that.”
“Thanks for holding.”
“I appreciate your patience.”
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